Tuesday, May 19, 2009

Taste your toes lately?

Foot-in-mouth disease.

We've all made mistakes by saying something inappropriate at the wrong time, in the wrong place, in the wrong way or to the wrong person.

No matter what you've experienced, here are a few quick questions to ask yourself before you say anything!

  • Is this helpful? Does it communicate caring for the other person or just help you feel better?
  • Is it necessary? Does this question need to be asked immediately or can it wait?
  • Is this question communicated clearly?
  • Put people first in any communication. If you don't know exactlyl what to say or do, focus on the people that you want to reach out to, taking the focus off yourself and not being sure of what to say. once you start to focus on the other person, it gets much easier.
This is an excerpt from the new leadership buffet workshop, "Etiquette: the art of self-confidence while putting others at ease."

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